Refund Policy

Refund Policy

At Pure Solutions Commercial Cleaning, we are committed to delivering high-quality commercial cleaning services to our clients throughout Maryland and D.C. To ensure transparency and fairness, please review our refund policy below:

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1. Booking Fee

• A non-refundable booking fee is required to secure your cleaning appointment. This fee covers administrative costs and scheduling logistics.

• If you reschedule with at least 48 hours' notice, your booking fee will be applied to the rescheduled appointment.

• If you cancel or reschedule less than 48 hours before your appointment, the booking fee will be forfeited.

2. A La Carte Services

• If you are not satisfied with a specific service, please notify us within 24 hours of service completion.

• We will re-clean the affected area(s) at no additional charge.

• Refunds for a la carte services will be considered only after a re-clean has been offered and completed, and the issue remains unresolved.

• Any approved refund will be issued only for the portion of the service deemed unsatisfactory, not the entire service order.

3. Custom Services & Projects

• Custom cleaning services and projects are quoted based on scope and labor involved. A deposit may be required, which is non-refundable once work begins.

• If work has not started, cancellation with at least 72 hours’ notice may be eligible for a partial refund, minus administrative and planning costs.

• Once services are rendered, refunds are not guaranteed but may be issued at the company's discretion in the case of documented service deficiencies.

4. Service Limitations

• We do not offer refunds for services impacted by:

  • Unsafe or inaccessible job sites

  • Client-provided misinformation or lack of access

  • Post-cleaning conditions outside of our control (e.g., new spills, damage caused by others)

5. Payment Disputes

• Clients are encouraged to contact us directly to resolve concerns before initiating a chargeback or dispute.

• Unresolved disputes may result in discontinuation of services in progress and may be subject to collections.

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We value your business and strive to ensure your complete satisfaction. For questions or to report an issue, please contact us at (301) 202-4093‬ or danita@puresolutionscc.com within 24 hours of your service.